There's an opportunity for the pharmacist to play a much greater role in health care, especially with what we have going on in this country with the shortage of primary-care physicians.
The minute you humiliate people, you've lost them for life.
There's an opportunity for the corner drugstore to play a much greater role. Pharmacists have been extremely well respected - they're one of the top two or three most-trusted professionals in opinion polls year after year.
I'll compliment on the spot. I want a clean, neat drugstore. I'll check the restrooms and closets.
When I see something that needs to be corrected, I may talk to a store manager. I don't want to demoralize people when it's beyond their control.
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