I never set out to be CEO. I always set out to be a good team member, a good colleague.
I think great bosses hire great people. 'A' people hire 'A' people, but 'B' people hire 'C' people; they're worried they might be shown up... they're concerned that that person might make them look bad.
People leave their manager; they don't leave companies.
I'm from the school that great performers and great leaders create more great leaders. Give people other experiences, other responsibilities. Have them join organizations within the company and outside the company.
When you collect bad loans... you sure learn a lot about making good ones. You also learn a lot about the power of persuasion, persistence and desperation.
When I wake up in the morning, the first thing I look at is the checking account report from the day before. I love checking accounts. I dream about them.
I couldn't care less about league tables. I'm more interested in kitchen tables and conference room tables.
I learned how to lend money by cleaning up the messes of others who had made loans before me.
Star performers are my favorite to manage and lead. Star performers are critical to any organization, and the key is how can you capture their heart-share and their mind-share when they're on this fast track.
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