Selecting the right person for the right job is the largest part of coaching.
You have to lead people gently toward what they already know is right.
Making a wrong decision is understandable. Refusing to search continually for learning is not.
Quality has to be caused, not controlled.
Slowness to change usually means fear of the new.
In a true zero-defects approach, there are no unimportant items.
Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.
You don't have to be noisy to be effective.
Very few of the great leaders ever get through their careers without failing, sometimes dramatically.
Change should be a friend. It should happen by plan, not by accident.
Eliminating what is not wanted or needed is profitable in itself.
No one can remember more than three points.
Successful people breed success.
We can spend our whole lives underachieving.
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