Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it is amazing at what they can accomplish.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.
High expectations are the key to everything.
Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.
We're all working together; that's the secret.
If you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you - like a fever.
The way management treats associates is exactly how the associates will treat the customers.
Control your expenses better than your competition. This is where you can always find the competitive advantage.
Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune.
Maybe I was born to be a merchant, maybe it was fate. I don't know about that. But I know this for sure: I loved retail from the very beginning.
I have always been driven to buck the system, to innovate, to take things beyond where they've been.
All of us profit from being corrected - if we're corrected in a positive way.
The key to success is to get out into the store and listen to what the associates have to say.
If everybody is doing it one way, there's a good chance you can find your niche by going exactly in the opposite direction.
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