So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the center, we decided we should hold off - we've done enough consolidation; we've got enough critical mass.
Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available, there will be a big improvement in the situation.
It didn't make a lot of sense for us to be doing Lotus Notes implementations.
As I said before, a big part of my strategy says - and the management team I think is in agreement with this - we don't have to be out there with a lot of noise all the time. What we need to do is paint a vision for customers, promise them deliverables, and go hit at it.
Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.
So if you're a customer today, the same person who came in to demonstrate the technology for you and helped you architect the solution before you bought it is likely going to be leading the team to help you do the implementation.
That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.
Today we're focused on small acquisitions to add technology where necessary. I think it's fair to say we're not out looking for a large one, but I think it's also very fair to say that as a public company you can never say never.
Failure is unfortunately as common as success.
We have believed at CA that consolidation of this industry is something that was required ten years ago.
Clearly, every company needs a leader. That's an important part of being the CEO of the company.
I'm very comfortable in having a strong team. I'm very comfortable in sharing the limelight with the team.
I have a high degree of confidence about India's growth potential in IT.
I'm equally comfortable in getting out there and taking a stand when I have to take a stand.
One, we committed to put about 650 people in the field to focus totally on customer satisfaction.
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