Design must reflect the practical and aesthetic in business but above all... good design must primarily serve people.
The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.
If you want to increase your success rate, double your failure rate.
Follow the path of the unsafe, independent thinker. Expose your ideas to the danger of controversy. Speak your mind and fear less the label of 'crackpot' than the stigma of conformity.
If you stand up and be counted, from time to time you may get yourself knocked down. But remember this: A man flattened by an opponent can get up again. A man flattened by conformity stays down for good.
Recently, I was asked if I was going to fire an employee who made a mistake that cost the company $600,000. No, I replied, I just spent $600,000 training him. Why would I want somebody to hire his experience?
Every time we've moved ahead in IBM, it was because someone was willing to take a chance, put his head on the block, and try something new.
To be successful, you have to have your heart in your business and your business in your heart.
You can be discouraged by failure, or you can learn from it. So go ahead and make mistakes, make all you can. Because, remember that's where you'll find success - on the far side of failure.
Whenever an individual or a business decides that success has been attained, progress stops.
Nothing so conclusively proves a man's ability to lead others as what he does from day to day to lead himself.
Good design is good business.
If you want to achieve excellence, you can get there today. As of this second, quit doing less-than-excellent work.
Once an organization loses its spirit of pioneering and rests on its early work, its progress stops.
Wisdom is the power to put our time and our knowledge to the proper use.
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