Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.
Management is about arranging and telling. Leadership is about nurturing and enhancing.
Leaders don't create followers, they create more leaders.
If you're not confused, you're not paying attention.
If a window of opportunity appears, don't pull down the shade.
Excellent firms don't believe in excellence - only in constant improvement and constant change.
Celebrate what you want to see more of.
Communication is everyone's panacea for everything.
Everyone has a chance to learn, improve, and build up their skills.
South Africa has all the tools to compete in the new global village - an eager workforce, ready to take on any challenge.
'In Search of Excellence' - even the title - is a reminder that business isn't dry, dreary, boring, or by the numbers. Life at work can be cool - and work that's cool isn't confined to Tiger Woods, Yo-Yo Ma, or Tom Hanks. It's available to all of us and any of us.
Remember my mantra: distinct... or extinct.
If you really want to kill morale, have layoffs every two months for the next two years.
Community organizing is all about building grassroots support. It's about identifying the people around you with whom you can create a common, passionate cause. And it's about ignoring the conventional wisdom of company politics and instead playing the game by very different rules.
Mittelstand companies are incredibly focused and almost always family-run. The young men and women go through the apprenticeship system and learn that the goal is excellence.
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