A bad system will beat a good person every time.
All anyone asks for is a chance to work with pride.
Quality is pride of workmanship.
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
It is not enough to do your best; you must know what to do, and then do your best.
If you can't describe what you are doing as a process, you don't know what you're doing.
The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway.
Eliminate numerical quotas, including Management by Objectives.
It is not necessary to change. Survival is not mandatory.
Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
Quality is everyone's responsibility.
Hold everybody accountable? Ridiculous!
The big problems are where people don't realise they have one in the first place.
If you do not know how to ask the right question, you discover nothing.
The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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