But innovation comes from people meeting up in the hallways or calling each other at 10:30 at night with a new idea, or because they realized something that shoots holes in how we've been thinking about a problem.
I think we're having fun. I think our customers really like our products. And we're always trying to do better.
It's not the tools that you have faith in - tools are just tools. They work, or they don't work. It's people you have faith in or not. Yeah, sure, I'm still optimistic I mean, I get pessimistic sometimes but not for long.
You can't just ask customers what they want and then try to give that to them. By the time you get it built, they'll want something new.
Caroline B. Cooney