There's nothing magic about working with franchisees. What you have to do is help them improve their business.
What I look for in a role is the physical. But what's the journey emotionally? Can I take this person who is this archetypal tough guy and find the beauty?
Today is indeed an historic occasion when as a first chair-in-office woman I hand over to another woman chair in office, your Prime Minister, Julia Gillard, in the presence of a woman head of the Commonwealth, Her Royal Highness, Her Majesty the Queen of England.
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