For me, good service is efficient and discreet; it's that critical balance. As soon as the client sits down, the communication flow has to start. Customers need to feel that the waiters are supervised - that there's a system in place.
A lot of healing is in the mind. I'm not talking about serious illnesses like cancer. I'm talking about ordinary broken bones. Healing begins in the head. You have to convince yourself you can do it.
The world is changing quickly and we must be ready to change with it or risk being left behind.
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