I had to pick myself up and get on with it, do it all over again, only even better this time.
I learned early on that one of the secrets of campus leadership was the simplest thing of all: speak to people coming down the sidewalk before they speak to you. I would always look ahead and speak to the person coming toward me. If I knew them I would call them by name, but even if I didn't I would still speak to them.
Give ordinary folk the chance to buy the same things as rich people.
Maybe I was born to be a merchant, maybe it was fate. I don't know about that. But I know this for sure: I loved retail from the very beginning.
Clayton M. Christensen
Frederick Jackson Turner