With terrorist groups like al Qaeda, you can't learn what you want to learn about their capabilities and their future plans by taking a picture of it, and they've learned not to use the telephone.
I've watched my peers get better with age and hoped that would happen with me.
What I try to do is factor in how people use computers, what people's problems are, and how these technologies can get applied to those problems. Then I try to direct the various product groups to act on this information.
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