A real conversation always contains an invitation. You are inviting another person to reveal herself or himself to you, to tell you who they are or what they want.
The words that come direct from the people are the greatest... If you substitute one out of your own vocabulary, it disappears before your eyes.
Public emergencies may require the hand of severity to fall heavily on those who are not personally guilty, but compassion prompts, and ever urges to milder methods.
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