Dr. Phil was very helpful and caring. I believe he helped all of us there and watching how to better relate, understand, and communicate with our families and loved ones. Dr. Phil recommended reading my new book.
We need to put ourselves in the shoes of our customers. That is my new battle cry. Live and breathe Starbucks the way our customers do.
The craziest part of being on tour is being overseas and having crazed fans so far away from home. They don't speak English, but they still know the lyrics. That's a trip.
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