When I tell people I don't own a mobile phone and wouldn't know how to text, they react as though I have just confessed that I can't read.
Things can be funny when people are uneasy. It softens them up and stops them falling asleep on the sofa. I like those moments where people half-smile and half-wince.
Leadership is a mindset that shifts from being a victim to creating results. Any one of us can demonstrate leadership in our work and within our lives.
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