In general, insurers say criticisms of claims-handling are unfair because most policyholders are paid promptly, and some denials are necessary to root out fraud.
When I was 20 or 21, I didn't... I won't say care about anything, but you're like in your own world - you made something that you always wanted to do, and then you kind of think only about your family and yourself.
I've done that kind of stuff in records, where you start going back and you want to just redo everything, destroy everything, because you think it all sucks and you can do it better.
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